Senior Systems Support Engineer, AI

🕒 May 13

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Providing support and mentorship to SAAS/Linux/on-premises application engineers within the team. • Owning the problem resolution and collaborating with internal support, operations and engineering teams to investigate and troubleshoot complex problems. • Understanding architecture, establishing processes, and analyzing technical issues on on-premises and cloud applications. • Obtaining certification in Azure • Enhancing system monitoring for faster error detection, improving performance, reliability, and service restoration processes

🎯 Requirements

• Possess 6+ years of experience in Systems Support with Azure • Demonstrate expertise in Azure Infrastructure, focusing on Azure AI Foundry and Azure OpenAI service architectures • Understand LLM lifecycle management, monitor token usage, implement rate-limiting strategies, and support Anthropic Claude or comparable LLMs effectively. • Demonstrate expertise in Linux, SQL, Cloud Technologies, Configuration Management tools, and scripting languages like Shell, Bash, and Python • Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores • Have experience providing technical solutions & support to Enterprise customers. • Exhibit availability, a responsive mindset, demonstrate communication and collaboration skills, and build trusting relationships effectively

🏖️ Benefits

• Your health • Your finances • Your family • Your time at work • Your time pursuing other endeavors