Customer Success Engineer - Cloud / Data Security - SaaS - Bangalore

April 27

Normalyze

WebsiteLinkedInAll Job Openings

Solving high impact problems in cloud and data security

cloud • data • security

11 - 50

💰 $22.2M Series A on 2022-06

Description

• Handle a diverse range of customer queries, from technical troubleshooting to strategic advice on data security. Isolate and resolve technical issues, while documenting use cases and maintaining proactive communications. • Act as a vocal advocate for customer needs within the company, ensuring that their issues are addressed with clarity and thoroughness. Your role is crucial in aligning internal efforts with customer expectations. • Provide expert advice on data security best practices, risk assessments, and integrations. Your insights will help customers optimize their security posture through our platform. • Contribute to our knowledge base by creating technical content, user guides, and community posts that empower users towards self-service and engage the broader community. • Serve as a crucial link between customers and internal teams, bringing urgency and context to all customer interactions to enhance the overall experience.

Requirements

• 6+ years in customer-facing technical roles, ideally with a focus on security. • Hands-on experience with cloud platforms (AWS, GCP, Azure, OCI), SaaS applications (M365, Google Workspace, Salesforce, Workday, etc.), data warehouses, or similar technologies. A solid understanding of cloud security best-practices and data security/privacy principles. • Exceptional communication and presentation skills. You set the standard for professionalism and possess a 'make it happen' mentality. You’re flexible, able to multitask, and thrive in a fast-paced, demanding environment. • As we grow, you will have opportunities to specialize further, engage in public speaking, and lead projects that shape the future of our product and the industry. • Directly influence the security posture of companies globally, contributing to a safer digital world. • Be part of a culture that values innovation, efficiency, and direct impact. Here, your work directly contributes to the company's success.

Benefits

• Remote work with a highly collaborative global organization • Medical, dental, and vision insurance with generous company contributions for the employee and family. • Pre-IPO stock options • Flex Time Off plan