SMM Support Manager

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Novakid Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📚 Education

👥 B2C

Education • Ecommerce • B2C

Novakid Inc. is an online English school designed specifically for children aged 4 to 12. The platform offers interactive lessons centered around language immersion with native-speaking teachers, tailored to align with European educational standards. Featuring various age-appropriate programs, speaking groups, and engaging learning materials, Novakid emphasizes a fun learning environment to build confidence and fluency in English for young learners globally.

📋 Description

• Check and respond to direct messages and comments on FB and IG promptly • Engage with subscribers, answer their queries, and provide information about the product • Maintain a polite and professional tone in all interactions • Actively engage with potential customers and offer them a trial lesson • Send follow-up messages to interested leads who haven't yet committed to a paid lesson • Follow the sales script and funnel to convert leads into paying customers • Address objections and provide additional information as needed • Manage social media contests on FB and IG (respond to participant queries, and select winners based on predetermined criteria) • Address negative comments or complaints professionally and empathetically • Attend team meetings and training sessions to enhance skills and knowledge • Follow company guidelines and policies regarding communication, sales, and customer interactions

🎯 Requirements

• Knowledge of English (at least B2, C1+ is better) • Knowledge of Turkish - Advanced (at least C1/C2) • Experience of working in a language school welcome • Experienced PC user • Organizational skills • Ability to work with a lot of information • Responsibility and care • Multi-tasking

🏖️ Benefits

• Remote work • 40 hours per week • 5 working days, days off during the week • Interesting and promising project