Client Support Specialist

🔥 13 hours ago

🏈 Alabama, Florida, +10 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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NSTXL (National Security Technology Accelerator)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🚀 Aerospace

🎖️ Defense

🏛️ Government

Aerospace • Defense • Government

NSTXL (National Security Technology Accelerator) is an organization dedicated to transforming government innovation efforts by utilizing Other Transaction Authority (OTA) agreements, aiming to accelerate technology acquisition processes for the Department of Defense and other government entities. By fostering collaboration among members and stakeholders, NSTXL develops customized strategies to address complex challenges, focusing on areas such as microelectronics and space industrialization. Their initiatives promote rapid prototyping and deployment of critical technologies that enhance national security.

📋 Description

• Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions • Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams • Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides • Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified • Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement • Maintain and update records in Salesforce/HubSpot to ensure information is accurate • Create and analyze membership reports • Proof outbound communications to ensure flawless formatting and compliance with brand standards

🎯 Requirements

• Bachelor’s/Associate's degree OR equivalent professional experience • 2 or more years in an administrative, help desk, customer success, or membership operations role • Demonstrates strong technical aptitude, quickly learning new systems, software, and tools • Excels at guiding non-technical users through system navigation and troubleshooting • Excellent problem solver • Outstanding customer service skills • Exceptional written and verbal communication; comfortable translating complex processes into simple, user-friendly instructions • High attention to detail regarding data entry and recordkeeping, with the ability to manage competing, deadline-driven priorities • Self-motivated and disciplined to work effectively in a fully remote environment

🏖️ Benefits

• Health Insurance: Medical and dental – company pays 92% of premiums • Vision Insurance: Fully covered • Retirement Plans: 401(k) with employer match up to 4% • Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation • Other: Basic Life & AD&D policy company paid • Voluntary Life • Flexible & remote work structure • Wellness reimbursement plan & mental health support • Community sponsorships • Donation matching • Professional development allowance