Customer Service Agent (Ukranian Speaker)

October 9, 2023

OKX

WebsiteLinkedInAll Job Openings

Discover the future of investing, built on top of the world’s most trusted crypto trading app, and web3 platform.

Exchange • Blockchain • Futures • API • Technology

1001 - 5000

Description

• Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media. • Liaising with both internal & external stakeholder e.g. product managers & the marketing team. • Maintaining a working knowledge of company products. • Creating and maintaining strong relationships with company partners and external stakeholders. • Escalate any queries or unresolved issues to Level 2/Supervisors as advised by the operations management.

Requirements

• A diploma in finance, customer service, or a related field • 2 years' experience as a social media agent, customer service, or a similar role • Excellent command of spoken and written English AND Ukranian • Ability to work independently in a fast-paced environment • Willingly to work according to given schedule to support 24x7 operations • Strong people skills • Solutions mindset • Excellent time management • Quick learner • Working knowledge of CRM tools, such as Zendesk (Nice to Haves) • Familiar with crypto/finance-technology industry (Nice to Haves) • Experience working with teams across global offices and time zones (Nice to Haves) • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA (Nice to Haves) • Call center customer service-related work experience is preferred (Nice to Haves)

Benefits

• Competitive remuneration package • Yearly Bonus • Work remotely • Excellent prospects for growth and promotion • Employee engagement, recognition and appreciation program • Multinational working environment