Specialist, Learning & Development and Quality Assurance (LDQA) (Russian Speaker)

April 25

OKX

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Exchange • Blockchain • Futures • API • Technology

1001 - 5000

Description

• The Learning & Development | Quality Assurance specialist (LDQA) is responsible for designing, developing, and implementing effective training programs and materials for employees within an organization. • Responsible for ensuring the quality and effectiveness of the training programs through evaluation, assessment, and continuous improvement. • Work closely with department leaders and subject matter experts to identify training needs, design training programs, manage the delivery of training programs and conduct audits of cases performed by operations teams to ensure accuracy, consistency, and adherence to established standards. • Thrive in a fast-paced, collaborative, result-driven environment and be able to adapt and adjust plans on the fly. • Have strong prioritization skills and a willingness to roll up one's sleeves to get the job done.

Requirements

• Minimum 2-4 years experience in Training or Quality Assurance role preferably in Customer Service/Customer Due Diligence/Fraud Risk/Anti-money Laundering operations. • Experience with learning management systems (LMS) and e-learning development tools. • Able to communicate fluently(speaking and writing) in English and one of these languages - Russian • Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels of the organization. • Independent and able to multitask, able to work within timelines • Comfortable working in a fast-paced, dynamic environment with changing priorities.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service