Team Lead, Fraud Risk Operations (Remote)

March 15

OKX

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Discover the future of investing, built on top of the world’s most trusted crypto trading app, and web3 platform.

Exchange • Blockchain • Futures • API • Technology

1001 - 5000

Description

• Create the strategy to continuously build and mature our fraud risk operation team • Manage the day-to-day operational and capacity needs, while handling and supporting escalation • Manage a team of fraud risk representatives to efficiently identify and prevent losses arising from common fraud types such as ID theft, friendly fraud, social engineering, elderly abuse, bot attacks etc • Create and maintain new and existing risk and fraud investigation review procedures and processes to support new and existing products and services • Create and implement a risk operational excellence program and culture supporting our customer servicing to align customer experience with our risk policies, processes, and procedures • Maintain a team of high-performing investigators who can contribute to the overall fraud and loss mitigation initiatives • Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform

Requirements

• BA/BS degree • 8+ years of leadership experience in fraud risk management with a track record of being strategic, analytical, and operational execution oriented • Proven track record of designing and implementing fraud risk operational strategies for optimization and efficiency • Strong capabilities and experience in driving fraud risk analytics to enable business growth while balancing risk and rewards • Ability to work collaboratively with a broad range of business functions, with an emphasis on key business partners and senior management • Ability to thrive in a fast-paced, dynamic environment, with the ability to adopt a roll up your sleeves and just-do-it mindset and mentality • Natural coach, mentor, and leader with commitment to supporting team growth by adopting an effective servant leadership approach with employee engagement strategies

Benefits

• Competitive remuneration package (Basic Salary + Yearly Bonuses) • Monthly Team Building • Remote work arrangements • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed • Employee engagement, recognition and appreciation program • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.