Product Manager – Trust & Safety

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo OLX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🛍️ eCommerce

🏠 Real Estate

🏪 Marketplace

eCommerce • Real Estate • Marketplace

Grupo OLX is a fully digital company that empowers individuals in Brazil to fulfill their dreams by reinventing consumption models. Through a platform that enables users to buy and sell quickly, securely, and conveniently, Grupo OLX focuses on delivering exceptional experiences and fostering a community built on diversity, equity, and inclusion. The company operates major real estate portals and maintains a commitment to sustainability and continuous learning, aiming to create value for its customers, users, and partners.

📋 Description

• Join the Reputation team within the OLX Group’s Trust & Safety ecosystem • Increase trust between buyers and sellers throughout the negotiation journey • Help users better understand who they are transacting with and provide signals that support safer decisions on the platform • Evolve products and experiences related to reputation, user profiles and identity, ratings and reviews, trust signals, and perceptions of safety • Identify problems and opportunities, develop hypotheses, and conduct discovery and experiments • Lead product initiatives related to reputation and trust between users, following the process from problem identification through outcome evaluation • Understand buyers’ and sellers’ pain points related to trust and safety • Use quantitative and qualitative data to identify problems, opportunities, and behaviors • Structure problems and hypotheses, defining success metrics and decision criteria • Conduct continuous discovery in partnership with Product Design, Data, Engineering, and Research • Create, prioritize, and monitor experiments using A/B tests and other validation methodologies • Improve how reputation, identity, history, and ratings and reviews signals are presented to users • Investigate differences in behavior and needs across verticals, profiles, and segments • Monitor safety, trust, engagement, contact, conversion, and behavioral metrics • Work with Engineering, Design, and Data to evolve the rules, criteria, and capabilities of reputation products • Build and prioritize the roadmap for the area under your responsibility • Align dependencies with other Product teams and build integrated solutions • Communicate insights, results, risks, and recommendations to stakeholders and leadership • Contribute to a product culture focused on problems, hypotheses, experimentation, and outcomes

🎯 Requirements

• Experience working as a Product Manager on digital products, with autonomy in leading discovery and delivery • Ability to transform broad or poorly structured problems into actionable hypotheses, opportunities, and product initiatives • Experience using quantitative and qualitative data to support product decisions • Knowledge of product metrics, funnels, and experimentation methods, including A/B testing • Experience working with multidisciplinary Engineering, Design, and Data teams • Strong analytical skills to investigate behaviors, segments, and relationships between metrics • Ability to connect user needs with business objectives and outcomes • Strong communication and stakeholder management skills, with the ability to align dependencies across different teams • Ability to prioritize and make decisions in situations involving multiple opportunities and uncertainty • Collaborative profile, with autonomy, curiosity, and a willingness to test, learn, and adapt quickly • Nice to have: experience with marketplaces, C2C or B2C platforms, or products involving significant user-to-user interaction • Nice to have: experience with reputation, identity, ratings and reviews, or risk-prevention products • Nice to have: experience with products that use models, rules, or behavioral signals for personalization or decision-making • Nice to have: familiarity with perception research, NPS/IPS, or other metrics related to trust and user experience • Nice to have: experience working on large-scale products across multiple verticals or user segments

🏖️ Benefits

• Market-competitive compensation • Health insurance • Dental insurance • Private pension plan • Flexible benefits tailored to your needs • Meal allowance • Financial counseling • Employee benefits club • Home office allowance • Mobility allowance • Childcare allowance • Life insurance • Extended leave policies • Support for sports, quality of life, and well-being • Payroll-deducted loans at reduced rates