Junior Accountant Support Analyst

Job not on LinkedIn

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Provide support to partner accountants via chat, Google Meet, or phone • Quickly and effectively resolve partner accountants’ straightforward Level 1 questions • Create step-by-step guides for procedures performed in the system, using images and text or videos, to address customer questions • Escalate system issues and problems that appear to have no immediate solution to the Product Specialists team for validation and resolution • Redirect any chat or phone inquiry outside your area of responsibility to the appropriate department, helping the customer resolve the issue through the correct channel • Take a consultative approach and go beyond one-off support by understanding whether the accountant being assisted is open to new value-added offerings from the Omie ecosystem

🎯 Requirements

• Previous experience in B2B customer support is required • Excellent verbal and written communication skills • Strong interpersonal skills and the ability to build relationships with other departments • Strong personal organization and time-management skills • Critical thinking: seek supporting information, ask questions, and avoid making automatic decisions based solely on personal opinion • Proactive and committed • Ability to learn quickly • A completed or ongoing degree in Accounting, or in any technology- or business-related field, is a plus • Knowledge of API integrations or spreadsheets is a plus • Knowledge of accounting and tax scenarios, as well as the accounting firm business, is a plus • Ability to remain calm under pressure and find solutions to obstacles and challenges

🏖️ Benefits

• Dental Plan | Amil Dental • Health Plan | Bradesco Saúde • Mental Health Platform • Telemedicine Platform • Life Insurance | Prudential • Pharmacy Benefit • Gym Allowance • Birthday Day Off • Flexible Meal Voucher • Home Office Allowance • Childcare Assistance • Transportation Voucher and Company Shuttle • Discount Platform (Allya, SwileShop, and Dell) • Educational Benefits • Travel Benefits • Pet Health Plan • SESC Benefits • Profit-Sharing Program (PPRL)