Account Executive

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Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🤖 Artificial Intelligence

🛍️ eCommerce

Artificial Intelligence • eCommerce • Customer Service

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• Qualify and secure new customer and partner opportunities by accurately assessing technical feasibility and business value. • Lead the preparation and delivery of proposals, RFP responses, business discussions, technical presentations, and product demonstrations, ensuring alignment with customer requirements and Omilia’s solutions. • Facilitate a seamless transition from pre-sales to implementation by providing comprehensive knowledge transfer and ensuring clear communication of project scope and requirements. • Act as a trusted technical advisor to prospective customers, developing a deep understanding of their business challenges and goals, and articulating the value of Omilia’s advanced contact center solutions. • Proactively identify customer needs and build compelling business cases to overcome objections and drive solution adoption. • Protect Omilia’s interests by qualifying opportunities and avoiding engagements where technical challenges outweigh long-term partnership value. • Gather and relay valuable customer feedback and field data to Product Management, supporting the ongoing development and direction of Omilia’s software platform. • Provide continuous knowledge transfer to the Sales Team and newly hired Sales Engineers, highlighting technical aspects and competitive positioning of Omilia’s solutions. • Build and maintain strong relationships with key stakeholders throughout the sales cycle, including executive, financial, and technical decision makers. • Travel as required (up to 20%), including overnight, to support business development and customer engagement activities.

🎯 Requirements

• Minimum 3–5 years in a similar Account Executive or enterprise sales role. • Experience working with international clients and/or partners. • Fluency in the Finnish, Swedish or Norwegian languages. • Proven experience in enterprise software sales, preferably in contact center, SaaS, or conversational AI solutions. • Strong understanding of technical sales processes, including RFP/RFI responses, solution presentations, and proposal development. • Ability to map customer business requirements to technical solutions and articulate value propositions. • Familiarity with CRM tools (e.g., Salesforce) and sales pipeline management. • Experience collaborating with technical teams (e.g., Sales Engineers, Product Management) to deliver customer solutions. • Excellent communication, presentation, and negotiation skills. • Strong relationship-building and stakeholder management abilities. • Analytical and problem-solving mindset, with the ability to qualify opportunities and assess risks. • Proactive, self-motivated, and results-oriented approach. • Ability to work independently and as part of a cross-functional team.

🏖️ Benefits

• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear.