Customer Support Specialist

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Omnisend

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Omnisend is an email and SMS marketing automation platform designed to help eCommerce businesses effectively reach and engage their customers. With a suite of tools for building customer relationships through email and SMS campaigns, Omnisend offers features such as segmentation, automation, and reporting to optimize marketing efforts. The platform integrates with numerous eCommerce tools, making it easy to manage customer interactions from one place. Omnisend's user-friendly interface allows businesses to create personalized, on-brand experiences for their customers, all while aiming to enhance sales through targeted marketing strategies.

📋 Description

• Deliver accurate, efficient, and high-quality support across email and chat channels while ensuring a professional and customer-centric experience • Stay informed about product features, updates, and internal processes to provide timely and relevant solutions • Collaborate with Product, Tech Support, Deliverability, and other internal teams to resolve issues, manage escalations, and identify improvement opportunities • Share ideas, contribute to process enhancements, and refine workflows • Take ownership of specialized areas such as billing, outages, scheduling, or specific product features, and lead related initiatives • Mentor junior colleagues by sharing knowledge and constructive feedback • Participate actively in team meetings and embody Omnisend’s values • Work 9-hour shifts with a 1-hour break, covering shifts between 7AM and 9PM EET and weekend shifts

🎯 Requirements

• Fluency in English, both written and spoken • Proven customer support experience, ideally in a fast-paced tech or SaaS environment, above 1 year • Strong ownership mindset and ability to follow through and deliver results • Maturity and reliability; ability to work independently, prioritize effectively, and remain calm under pressure • Excellent, clear, empathetic, and professional communication skills • Problem-solving ability with attention to detail and a proactive approach • Flexibility to adapt to changing situations, schedules, and customer needs • Long-term mindset and interest in a stable role with growth opportunities • Ability to start work within the 7AM–9PM EET schedule and cover weekend shifts

🏖️ Benefits

• Gross salary starting point from 1100 EUR/month based on experience • Quarterly salary reviews • Unlimited learning budget for self-improvement after 3 months • Private health insurance • Unlimited access to psychotherapy • Workstation budget (420 EUR) • Work anniversary gifts (like home cleaning services) • Attractive workations and team-led team-building events • Working methods and best practices inspired by Silicon Valley’s top tech companies • Senior colleagues (70%+) creating a high-performing environment that accelerates your growth