Senior Global Account Manager

Job not on LinkedIn

🕒 March 13

🇺🇸 United States – Remote

💵 $165k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Onit

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

<Onit> is an AI-native legal operations and enterprise legal management software company that provides solutions for legal spend and matter management, contract lifecycle management (CLM), eBilling, vendor and compliance management, workflow automation, and AI-driven tools like ReviewAI and Spend Agent. Their Unity ELM platform and associated products (SimpleLegal, BusyLamp, ContractWorks, SecureDocs, OnitX CLM, and an App Catalog) enable legal teams to centralize documents, automate workflows, extract contract data via OCR, and optimize spend and vendor relationships. Onit serves enterprise legal operations, General Counsel, and contract managers across industries such as pharmaceutical, finance, insurance, technology, and government, and offers implementation, support, and professional services.

📋 Description

• Primary owner of customer relationship and account strategy • Be a trusted advisor to customers while developing relationships with multiple stakeholders • Accountability for customer retention and subscription renewal process • Conduct quarterly customer business reviews • Manage customer issue escalation process, as required • Partner with Marketing in the development of customer references, testimonials and events • Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities • Develop and maintain customer attrition/risk rating information and mitigation plans in CRM • Participate in industry conferences, trade shows and other opportunities for customer interaction

🎯 Requirements

• 10+ years managing customers relationship or equivalent experience • Highly motivated and disciplined self-starter with excellent oral and written communication skills • Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level • Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue • Able to thrive in a fast paced, self-directed environment • Must be comfortable managing multiple tasks in real time • 4-year degree required • The ideal candidate is someone who has experience in the legal industry • Travel for this role is +/- 25%

🏖️ Benefits

• Health Coverage Choices: Three medical plan options, plus dental and vision • 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions • Flexible paid time off, 7 sick days, and 9 paid company holidays annually • Exceptional paid leave for birth parents, non-birth parents, and caregivers • Onit also offers surrogacy and adoption reimbursement • 100% employer-paid life and disability insurance • Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance • Healthcare FSA, HSA, and dependent care FSA • One paid volunteer day each year to give back to the community