Senior Manager, Commitment Desk – Capital Markets

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🔥 8 minutes ago

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Logo of International Luxury Hotel Association

International Luxury Hotel Association

11 - 50 employees

Founded 2012

🤝 B2B

B2B • Travel • Hospitality

International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence.

📋 Description

• Lead daily Commitment Desk operations, ensuring timely and accurate lock and pricing execution • Manage and develop a high-performing, globally distributed team, including direct oversight of managers and team leads • Establish team structure, capacity planning, and performance management frameworks to meet volume and SLA targets, including hiring, coaching, succession planning, and employee engagement • Drive accountability through defined KPIs, quality standards, and operational governance routines • Serve as escalation point for complex pricing, eligibility, and loan-level decisions • Oversee production validation, lock accuracy, and pipeline prioritization • Partner cross-functionally with Capital Markets, Sales, Operations, and Underwriting to align priorities and resolve issues • Own and drive process improvement, automation, and transformation initiatives to enhance efficiency and scalability • Provide leadership visibility through reporting, metrics, and executive-level communication on performance and risks • Support client onboarding, bid tape execution, and pricing platform optimization

🎯 Requirements

• Bachelor’s degree preferred • 7+ years of experience in Capital Markets, Commitment Desk, or Pricing Operations • 3+ years of proven leadership experience managing teams in a high-volume environment • Strong knowledge of mortgage banking and pricing execution • Experience with pricing tools (e.g., Compass Analytics) preferred • Excellent analytical, organizational, and communication skills

🏖️ Benefits

• Opportunity to lead a critical function with direct impact on profitability and risk management • Collaborative, cross-functional leadership environment • Fast-paced role with strong visibility and growth potential

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