Technical Solutions Engineer - Remote Brazil

March 29

UpKeep

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Building the Future of Maintenance and Reliability

EAM • CMMS • Work Order Software • Maintenance Management • reliability

51 - 200

Description

• Act as a third-tier escalation point for Customer Support for issues • Collaborate with Customer Support, Product Management, Engineering, and Database Engineers to resolve customer issues • Attend intake meetings and lead triaging meetings to disseminate customer escalations coming in from customer support to appropriate internal teams. • Prioritize and manage several open issues at one time • Answer and resolve data related issues using scripts or provided public APIs. • Maintain and build new tooling to enable our Customer Support team to better serve our customers with security on the forefront. • Interface with CS, Engineering, Product, and Security teams as stakeholders. • Generate runbooks in the form of notes and manuals. • Monitoring communication channels from Customer Support as well as Engineering Release Ceremonies.

Requirements

• 2+ years of experience in Javascript, Express, React, and MongoDB • Experience and comfort with utilizing public APIs and scripting • BS degree in Information Technology, Computer Science or relevant field preferred • Past experience working on software with 100K+ active customers • Good problem solving / troubleshooting skills, able to parse the symptom into possible causes and methodically isolate variables to determine the root cause • Strong communication skills and ability to work with Project Management tools like JIRA in a Software Development Lifecycle Environment • Willingness to accommodate 8-10am international crossover hours should it be necessary. • Comfort in a highly adaptive, fast-paced environment.

Benefits

• Stock options • Great benefits • Flexibility to work remote