Medical Records, Legal Support Specialist

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OpsArmy

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

💳 Fintech

🛍️ eCommerce

HR Tech • Fintech • eCommerce

OpsArmy is a fully managed HR service designed to help companies fill open roles and reduce payroll costs by hiring top international talent. It combines various HR functionalities including talent sourcing, payroll management, performance oversight, and career coaching, making it easier for businesses to scale efficiently. With a focus on providing skilled workforce solutions at lower costs and hassle-free onboarding, OpsArmy accelerates company growth while ensuring quality talent management.

📋 Description

• Request medical records and billing documentation from healthcare providers • Follow up on outstanding medical record and billing requests • Perform balance checks and verify outstanding medical balances • Support administrative tasks related to subrogation • Maintain accurate documentation, records, and status updates • Communicate with medical providers, insurance representatives, clients, and internal legal staff • Track requests through completion and proactively address delays • Identify and escalate missing documentation, discrepancies, and other issues • Support general administrative workflows related to personal injury cases • Support pre-settlement tasks, including requesting reductions, obtaining final subrogation information, and verifying balances • Support property damage claims for motor vehicle accident cases, including vehicle repairs, rentals, replacement vehicles, and related claim coordination

🎯 Requirements

• Prior experience working with a U.S.-based personal injury law firm strongly preferred • Experience with medical records retrieval and provider follow-up • Familiarity with medical billing, balance verification, and related documentation • Understanding of personal injury case workflows • Experience communicating with medical providers, insurance companies, and clients • Strong written and verbal English communication skills • Excellent attention to detail and documentation skills • Comfortable making outbound calls and persistently following up on outstanding requests • Ability to manage multiple open requests and follow-ups simultaneously • Strong organizational and task-management skills • Experience supporting motor vehicle accident cases is a plus • Spanish/English bilingual proficiency is a plus • Experience with legal case management systems preferred • Comfortable working with medical records portals and provider systems • Proficiency with Google Workspace and/or Microsoft Office • Experience using VoIP or phone systems for provider and client outreach • Ability to quickly learn client-specific legal and case management platforms • Proactive, persistent, highly organized, and comfortable managing time-sensitive administrative workflows