Sr. ServiceNow CSM Developer - Zendesk

April 26

Oportun

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Oportun is an A.I.-powered digital banking platform that seeks to make financial health effortless for anyone.

Financial Services • Responsible Lending • Pre-Paid Debit Cards • Serving the Underbanked • Data Analytics

1001 - 5000

Description

• The Enterprise Applications Sr. SeviceNow Developer will have a broad IT background who is detail-oriented but can also see the "big picture" from an enterprise and IT architecture standpoint • Responsible for the configuration, integration and implementation of ServiceNow • Providing scripting and developing complex workflows in the ServiceNow Platform as well as developing integrations using Snaplogic Enterprise Service Bus as enterprise integration solution • Mentor junior level developers and provide expertise to the team as well as helping the architect design and build the systems • Experience with ServiceNow Customer Service Management is a must and experience with other customer service management tools like Zendesk preferred

Requirements

• BS/BA Degree in Computer Science, MIS, or related field/equivalent experience • 7+ years working in a similar function or role • 4+ years’ experience as a ServiceNow administrator and/or developer required • 2+ years’ experience developing / supporting ServiceNow Customer Service Management module • 2+ years’ experience in Enterprise Service Bus development, Snaplogic preferred • 2+ years’ experience implementing, and/or upgrading ServiceNow or Snaplogic (or similar) • Understanding of implementation process including setup, configuration and customization of ServiceNow • Experience with project scoping, planning, requirements gathering, and process mapping • Ability to work within a project team with diverse technical skill sets

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service