Customer Support Specialist

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ostrom

WebsiteLinkedInAll Job Openings

11 - 50 employees

Ostrom is a Certified B Corp™ digital energy management platform based in Berlin that makes green electricity affordable and straightforward for households in Germany.

📋 Description

• You provide written support to our customers via email, responding to their inquiries quickly, politely, and with a solution-oriented approach. • You are responsible for smooth operational processes, e.g., customer switches or inquiries about invoices and tariffs. • You are responsible for smooth operational processes, e.g., supplier changes or questions about invoices and tariffs, as well as operational back-office processes in contract management. • You find pragmatic and sustainable solutions in dispute cases — applying tact and efficiency. • You resolve complex cases directly with other electricity suppliers, grid operators, or metering point operators. • You have an understanding of energy-sector topics (e.g., market communication, EDIFACT). • You work independently, contribute ideas for process improvements, and help to further improve our service quality.

🎯 Requirements

• You enjoy helping customers, solving problems, and like to explain complex topics in a simple and understandable way. • You have some experience in customer service — ideally in written channels (e.g., email support, ticketing systems). • You work proactively, solution-oriented and in a structured way — even when things get hectic. • You enjoy working in a team and are eager to help shape things in a dynamic start-up environment. • You have very good German skills (C1) and good English skills (at least B2).

🏖️ Benefits

• An annual learning budget • Company pension scheme • Company events • Discounted USC membership • Discounted BVG public transport ticket • E‑bike or e‑moped • Exclusive discounts via FutureBens or monthly vouchers