Customer Success Engineer

March 12

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Ouster

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(NYSE: OUST) Lidar hardware and solutions for the automotive, industrial, robotics, and smart infrastructure industries

lidar • 3D Sensors • ADAS • Autonomous Vehicles

201 - 500

💰 $50M Debt Financing on 2022-05

Description

• Onboard customers after they have received their sensor, making sure they have all the tools and information to complete their projects. • Quickly investigate, evaluate, and successfully resolve customer issues with Lidar Sensors. • Efficiently diagnose hardware, software and network related problems on a variety of platforms. • Carry out independent research to find technical solutions where necessary. • Provide advice on configuring and optimizing environments, to ensure that services are running effectively. • Create and maintain knowledge and support articles. • Provide 1st level software support for constantly developing suite of perception and analytics solutions used in smart infrastructure and mobile applications.

Requirements

• Strong experience supporting Linux environments (Ubuntu preferred) • Understanding of networking concepts such as DNS, DHCP, VLAN, HTTP, SSL, PTP, UDP, and TCP/IP protocols and applications • Proven ability to work independently with limited supervision • Resourcefulness to find solutions to technical challenges with minimal input • Strong communication skills - able to effectively communicate technical concepts to a variety of audiences • Patience - sometimes solving these issues requires multiple iterations and many hours • Positivity & Resilience - affinity for defusing stressful situations, including ones where customers may be frustrated • Proactive / takes ownership - if there is an outstanding issue, keeps tabs on it, and follows up regularly until it is closed out. • Strong organizational and time management skills • Experience with Python and/or C++ preferred, but not required • Experience with ROS (Robot Operating System)-and related robotics software tools a plus but not required

Benefits

• Opportunity to work with cutting-edge Lidar technology • Chance to contribute to making the world safer and more efficient • Competitive salary and benefits package • Diverse and inclusive work environment • Opportunity for growth and career development