Customer Onboarding Specialist, Mandarin Speaking

🔥 14 hours ago

🌐 Mexico, Colombia, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇨🇷 Costa Rica – Remote

💵 MX$600k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

💰 $120M Series C - Owner on 2025-05

Food & Beverage • Marketing • Consulting

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Welcome newly signed Mandarin-speaking partners to the Owner platform • Align expectations to ensure high-quality mobile app and website launches • Manage a portfolio of partners across different onboarding stages • Handle high-volume inbound and outbound emails, calls, and SMS messages • Use Salesforce to log all activity • Collect required assets and information • Coordinate internally across multiple teams • Set expectations ahead of launch and ensure smooth handoff to the Restaurant Success Manager • Advocate for restaurant owners and help them maintain ownership of their mobile app or online presence • Coach and educate restaurant owners on online ordering setup best practices using statistics and SEO testing • Work on projects and initiatives to improve internal processes • Provide product feedback to engineering to influence platform design • Collaborate with cross-functional teams

🎯 Requirements

• Native-level proficiency in Mandarin and English (C1/C2) • Strong English and Mandarin fluency in reading, writing, and verbal communication • Ability to effectively manage multiple accounts at various stages of the onboarding journey • Growth mindset and commitment to professional growth and development • Solutions-oriented approach with ability to identify issues and take ownership • Ability to thrive in a fast-paced environment where change is common • Restaurant industry experience is a plus, at least 1 year • Must be based in Mexico, Colombia, or Costa Rica

🏖️ Benefits

• Comprehensive health coverage • Unlimited PTO • Additional perks • Variable commission up to 120,000 MXN in Mexico • Variable commission up to 25,000,000 COP in Colombia • Variable commission up to 3,000,000 CRC in Costa Rica