Customer Success Manager

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 $35k - $40k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 3%

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Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

💰 $120M Series C - Owner on 2025-05

Food & Beverage • Marketing • Consulting

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle • Engage with the most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks • Generate brand ambassadors and uncover expansion opportunities to drive growth • Provide feedback to cross-functional teams to influence product and customer-journey improvements • Deliver a world-class customer experience in collaboration with Launch and Support teams • Help customers improve ROI through strategic, personalized advice and solutions • Drive customer retention by reducing churn and enhancing satisfaction • Refine health metrics and scale customer success across the customer base • Uncover and drive growth opportunities to expand Owner.com’s footprint • Success measured by revenue retention and customer engagement metrics

🎯 Requirements

• 2+ years of experience in a Customer Success or Account Management role • Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results • Experience with Customer Success tools, including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase • Background in B2B2C, ideally within the food/hospitality and technology space • Familiarity with industry trends and competitive dynamics • Commitment to personal growth and continuous development • Full fluency in English: reading, writing, and speaking • Experience working in a restaurant is a bonus • Proactive mindset, adaptability, curiosity, and strong interpersonal skills • Ability to maintain a high volume of daily calls and meetings while effectively managing time • Strength in objection handling and deescalating challenging conversations • Ability to quickly context-switch to address diverse customer needs • Skill at interpreting and leveraging data to inform customer interactions and strategic decisions • Strategic thinking and ability to engage in challenging conversations to influence customers • Ability to prioritize a pipeline and intervene early with accounts at risk of churn • Solution-oriented, big-picture perspective • Grit, adaptability, and ability to navigate ambiguity • Confidence working with English-speaking customers • Must be based in Mexico

🏖️ Benefits

• Comprehensive health coverage • Remote-first work environment • Unlimited PTO • Extra fun perks