Customer Success Manager

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sygnia

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

💼 Consulting

💰 Venture Round on 2015-10

Cybersecurity • Consulting

Sygnia is a cyber technology and services company, providing high-end consulting and incident response support for organizations worldwide. Sygnia works with companies to proactively build their cyber resilience and to respond and defeat attacks within their networks. Trusted by IT and security teams, senior managements, and boards of leading global organizations, including Fortune 100 companies, the company draws on elite military talent and expertise from the cyber industry. Sygnia applies technological supremacy, digital combat experience, and data analytics to deliver military-grade security solutions for businesses.

📋 Description

• Lead onboarding activities for new Incident Response Readiness customers, introducing Sygnia’s incident response methodology, activation procedures, and service capabilities • Understand each customer’s environment, including security architecture, technology stack, stakeholders, escalation paths, and operational processes • Establish success plans and engagement strategies aligned with customer objectives and security priorities • Serve as the primary point of contact for IRR customers and build trusted relationships with technical, operational, and executive stakeholders • Drive ongoing engagement through regular check-ins, readiness reviews, business reviews, and strategic planning discussions • Help customers maximize IRR service value by identifying opportunities to use prepaid hours for readiness activities, advisory engagements, proactive services, and incident preparedness initiatives • Ensure customers understand and leverage Sygnia’s capabilities throughout the engagement lifecycle • Monitor customer health, engagement, service utilization, and satisfaction to identify risks and opportunities • Own renewal readiness activities throughout the customer lifecycle • Identify renewal risks and develop mitigation strategies with internal stakeholders • Track and communicate customer outcomes, service value, and business impact to support retention • Partner with Sales and delivery teams to help customers achieve measurable value • Collaborate with Sales, Delivery, Operations, and Regional Leadership to deliver an exceptional customer experience • Support customer escalations and coordinate internal resources to address issues efficiently • Help mature Sygnia’s global Customer Success function, processes, engagement models, and best practices

🎯 Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Strategic Account Management, or similar customer-facing role within a cybersecurity organization • Strong cybersecurity knowledge and ability to engage credibly with security practitioners, security leadership, and executive stakeholders • Experience supporting enterprise and mid-market customers across varied industries and technical environments • Proven ability to build trusted relationships and maintain high customer engagement throughout long-term service engagements • Experience managing retainer-based services, recurring service agreements, or ongoing advisory relationships • Strong understanding of enterprise security technologies and security operations, including endpoint, network, cloud, identity, and detection and response capabilities • Demonstrated ability to identify customer risks, develop success plans, and drive measurable customer outcomes • Strong organizational and project management skills with ability to manage multiple customer relationships simultaneously • High level of ownership, accountability, and independent decision-making • Ability to collaborate effectively across sales, operations, delivery, and leadership teams • Fluency in Spanish and English • Preferred: experience in incident response, cyber readiness, managed security services, MDR, SOC, or security consulting environments • Preferred: experience supporting incident response retainers or similar subscription-based cybersecurity services • Preferred: familiarity with Customer Success methodologies, health scoring frameworks, lifecycle management, executive business reviews, and customer reporting • Preferred: experience working with enterprise security teams, CISOs, and executive stakeholders • Preferred: industry certifications such as CISSP, CISM, Security+, or related cybersecurity credentials

🏖️ Benefits

• Join a newly created strategic function with significant visibility and impact across the organization • Help shape the future of Sygnia’s global customer success strategy and customer retention programs • Work with some of the world's most sophisticated organizations as they strengthen their cyber resilience • Collaborate with leading cybersecurity experts across incident response, readiness, proactive security services, and MDR • Make a measurable impact on customer outcomes, retention, and long-term business growth • Be part of a fast-growing global cybersecurity company with a strong client-first culture