Account Manager – Mid-Senior

🕒 June 9

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Oxylabs.io

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🔌 API

🔒 Cybersecurity

🛍️ eCommerce

API • Cybersecurity • eCommerce

Oxylabs. io is a leading provider of web scraping solutions and data collection services. They offer a wide array of proxy solutions including residential, mobile, and datacenter proxies which enable users to access public data at scale. Their services also include AI and ML-driven API solutions and datasets tailored for various business needs, such as market research and SEO monitoring. With a global reach, Oxylabs serves over 3,500 clients by efficiently collecting and delivering necessary web data while ensuring compliance and ethical sourcing. They support industries like e-commerce, cybersecurity, and brand protection with their advanced web data extraction capabilities.

📋 Description

• Own a portfolio of business customers of different sizes, building a clear understanding of their goals, product usage, risks, and growth potential. • Communicate with customers regularly to ensure they are getting value from our products, answer commercial or product-related questions, and identify where additional support is needed. • Identify upsell and cross-sell opportunities within your customer portfolio, qualify them based on customer needs, and move them through your opportunity pipeline. • Support customers during product adoption and deployment by coordinating internal resources, clarifying expectations, and helping remove blockers. • Manage customer agreements and renewals by preparing commercial terms, aligning timelines, and addressing risks before they affect retention. • Lead strategic account management activities, including account planning, at-risk account management, client visits or business trips when relevant, and projects that improve team processes.

🎯 Requirements

• Several years of experience managing customer relationships or customer engagements, with a proven track record of delivering positive outcomes. • Strong relationship management and problem-solving skills, with the ability to understand customer needs and turn them into action. • Excellent written and verbal communication skills in English. • Creative, out-of-the-box thinking approach when identifying opportunities, solving challenges, and growing accounts. • Data-driven approach to sales, with knowledge of or experience using key sales and mailing tools.

🏖️ Benefits

• **Growth & Learning:** 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.