Senior Vendor Relationship Manager

🔥 14 hours ago

🌐 Romania, Hungary, +4 more countries – Remote

🇷🇴 Romania – Remote 🇭🇺 Hungary – Remote 🇧🇬 Bulgaria – Remote 🇸🇰 Slovakia – Remote 🇵🇱 Poland – Remote 🇪🇪 Estonia – Remote

💵 RON225k - RON280k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oyster

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

📦 Logistics

👥 HR Tech

Consulting • Logistics • HR Tech

Oyster® is an automated global employment platform that simplifies the process of hiring and managing international talent. With coverage in 180+ countries, Oyster provides solutions for global payroll, compliance, employee benefits, and talent mobility, allowing companies to onboard and manage both full-time employees and contractors efficiently. By leveraging deep local knowledge and expert guidance, Oyster helps businesses navigate the complexities of international hiring and scaling their workforce globally.

📋 Description

• Own and evolve Oyster’s global network of external payroll partners and core compliance providers • Serve as subject matter expert and primary operational and commercial owner for strategic multi-country payroll partners • Oversee end-to-end payroll delivery workflows, cut-off calendars, variance analysis, GTN calculations, statutory filings, and failure modes • Monitor partner SLA compliance, data payload delivery, payroll cut-off adherence, capacity, readiness, and processing controls • Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans • Hold partners accountable for accuracy, timeliness, statutory compliance, responsiveness, controls, and customer outcomes • Manage the vendor relationship lifecycle from selection and onboarding through transition, consolidation, or exit • Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability • Establish and monitor KPIs, SLAs, scorecards, remediation plans, and performance baselines • Lead executive business reviews and performance discussions with partner leadership • Translate performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership • Conduct vendor compliance audits, risk assessments, operational reviews, regulatory monitoring, and compliance tracking • Build relationships with external partner leadership teams and lead commercial negotiations, renewals, pricing, remedies, and service changes • Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication • Identify and onboard new partners to strengthen global coverage and capabilities • Advise internal teams and guide partner selection based on customer needs and business priorities • Maintain secondary oversight of Health & Safety and Compliance vendor relationships • Coordinate cross-functional responses to critical operational issues and drive end-to-end resolution • Audit and refine workflows, documentation, knowledge management, automation, and AI-enabled reporting • Analyze ticket trends and queries to identify systemic issues and create preventative resources • Lead People Services and cross-functional projects supporting Oyster’s mission

🎯 Requirements

• 5+ years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environment • Strong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings, and payroll controls • Significant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environment • Deep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standards • Evidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviews • Commercial negotiation and contract-management capability, including pricing, service levels, remedies, renewals, and trade-offs • Strong analytical and problem-solving skills • Commercially minded and solutions-oriented approach • Exceptional relationship-building and influencing skills • Strong ownership mindset and ability to operate autonomously in a fast-paced environment • Experience managing complex escalations and driving resolution across multiple stakeholders • Excellent written and verbal communication and presentation skills • Experience partnering across Operations, Legal, Support, Sales, and Customer-facing teams • Process-oriented approach and focus on scalability and operational maturity • Comfortable working in ambiguity and shaping evolving operational functions and frameworks • Track record of proactive business partnering with HRBPs, Lifecycle Teams, and Pay teams • Fluent English language • Reliable home internet connection or ability to obtain one • [BONUS] Experience with global vendors across APAC, EMEA, LATAM, or AMER • [BONUS] Experience building or scaling vendor governance programs and operational frameworks • [BONUS] Additional languages • [BONUS] Experience in a fast-paced, scaling startup or global tech environment • [BONUS] Experience implementing AI tools or automation workflows • Must be legally authorized to work where you live

🏖️ Benefits

• Equity • Fully remote work from home • Work from anywhere, subject to authorization to work where you live • 40 days off per year including holidays and vacation, or more if required by country • Mental health support through Plumm • Monthly wellbeing allowance through ThanksBen • At least three months’ paid parental leave with job protection for up to 12 months or as required locally • WFH stipend for laptop and home office equipment • Flexible, asynchronous, collaborative work • Inclusive work environment and reasonable accommodations • No office requirement