Protac Inc.
eCommerce • Marketplace • Retail
Protac Inc. is an innovative online marketplace that specializes in live sales of rare plants and collectibles. Users can explore a wide range of listings, participate in live shows, and interact directly with sellers while enjoying competitive selling fees and a community-oriented platform. The company aims to streamline the selling process for hobbyists and entrepreneurs in the plant and collectible market, offering features that enhance both the shopping and selling experience.
Customer Support Representative – Seller Onboarding
Job not on LinkedIn
3 days ago
Protac Inc.
eCommerce • Marketplace • Retail
Protac Inc. is an innovative online marketplace that specializes in live sales of rare plants and collectibles. Users can explore a wide range of listings, participate in live shows, and interact directly with sellers while enjoying competitive selling fees and a community-oriented platform. The company aims to streamline the selling process for hobbyists and entrepreneurs in the plant and collectible market, offering features that enhance both the shopping and selling experience.
📋 Description
• Review inbound seller applications for completeness and quality as determined by the approval Standard Operating Procedure (SOP) • Respond to seller application status inquiries across email inbox and internal ticketing system • Perform outbound calls to convert applicants into active sellers • Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner • Track and record issues and data to inform the company of problems and requests for improvements • Contribute to the SOPs to enhance overall team efficiency • Continuously learn and adapt to new knowledge so you can provide the highest level of service • Perform other duties as assigned
🎯 Requirements
• 3+ years of customer service experience and ability to handle multiple customer issues simultaneously • Excellent American English reading, writing and speaking skills • Practical experience in summarizing and optimizing SOPs • Native English speaking, writing and listening skills • Experience working for e-commerce or technology platforms • Team player who works well with others • Strong learning ability and initiative • A reliable computer, smart phone and high-speed internet connection • Time spent living in the US preferred
🏖️ Benefits
• independent contractor role
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