Customer Support Manager

🔥 0 minutes ago

🌐 Mexico, Colombia, +2 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote

💵 $1k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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MyEdSpace

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

📚 Education

👥 B2C

Education • B2C

MyEdSpace is an online education platform that offers live, curriculum-aligned group lessons and on-demand learning resources for students in Years 5–13 (including GCSE and A‑Level). The company pairs world-class, experienced teachers with a technology platform to deliver affordable, interactive lessons, homework, step-by-step video solutions and personalised mentor support. MyEdSpace emphasises measurable results, broad syllabus coverage, and family-focused pricing and discounts, and is a registered UK company with strong customer ratings.

📋 Description

• Oversee the activation and onboarding process for new users • Act as the primary point of contact for customer inquiries • Resolve customer issues promptly to maintain high satisfaction levels • Collaborate with the sales team to support customer success and facilitate upsell activities • Monitor customer feedback and communicate it to the product team • Represent MyEdSpace and build trust with families • Demonstrate how MyEdSpace can transform children's educational outcomes

🎯 Requirements

• 2+ years of customer success/support experience, preferably in the UK or US market • C1/C2 English proficiency • Proven ability to manage multiple tasks and responsibilities in a remote work setting • Reliable home office setup • Computer with 8GB+ RAM • Headset with microphone • Stable wired internet • Ability to work a shift between 8am–10pm US time; shifts are typically 8 hours • Amenability to shifting schedules • Access to a laptop or desktop computer with a stable internet connection

🏖️ Benefits

• The chance to make a real impact: your work directly shapes the future of education • A fast-paced and high-growth environment where ideas move quickly and careers accelerate • A collaborative, supportive culture • Global team with colleagues in 15+ countries • Diverse and inclusive team environment