Customer Success Manager - German-Speaking

April 30

Apply Now

Get a free AI resume review

PandaDoc

WebsiteLinkedInAll Job Openings

Taking the work out of document workflow.

Sales Automation • Contact Management • Document Management • Digital Signage • SaaS

501 - 1000

💰 Series C on 2021-09

Description

• Maintain strong business relationships and regular contact with your book of business • Assist new and existing customers with onboarding activities, which may include paid services • Drive adoption and usage of PandaDoc, increasing customer value, through ongoing engagement with customers and focused Success Plans • Identify at-risk customers and help reduce churn and contraction • Proactively review key account metrics with clients • Monitor tools and platforms for key data points • Onboard and train additional account users via demos and presentations • Partner with Account Management on customer strategy • Partner with our Solution Engineers on more complex customer product needs • Work with Customer Support, Sales, and Product to articulate and monitor customer requests and feedback • Reactively address all customer inquiries that come in from your Book of Business • Assist team members

Requirements

• 3-5 years experience as a Customer Success, Customer service, or other similar role, with SaaS product(s), including proven ability to smoothly onboard new customers and manage relationships on an ongoing basis • Business fluency in German, and English • Highly organized • Proficient communicator through various channels • Critical thinker and analytical • Active listener • Strategic thinker • Works with accuracy and precision • Growth mindset • Agile • Takes accountability • Demonstrates empathy • Great at problem-solving • Takes initiative

Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development • An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California • 6 self care days • A competitive salary • And much more!