Customer Success Manager

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Payoneer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Post-IPO Equity on 2021-06

Fintech • eCommerce • B2B

Payoneer is a global payment platform designed to simplify cross-border financial transactions for freelancers, businesses, and marketplaces. It provides a multi-currency account that allows users to pay and get paid internationally with ease and security. Payoneer supports users in over 190 countries and facilitates payments in 70 currencies, enabling businesses to expand into new global markets. The platform offers services such as receiving and sending payments, managing currencies, and automating payment collections with robust security measures against fraud.

📋 Description

• Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities. • Lead commercial conversations, including upsell, cross-sell, and renewal discussions. • Build and maintain strong relationships with C-level executives and senior stakeholders. • Develop and execute quarterly and annual account growth plans to maximize customer value. • Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling. • Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience. • Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting. • Create customer success stories, case studies, and advocacy opportunities to showcase business impact. • Identify strategic growth opportunities within existing accounts and drive long-term customer success.

🎯 Requirements

• Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field. • 3+ years of experience in Customer Success, Account Management, or B2B Sales roles. • Strong commercial mindset with proven experience driving revenue growth through customer retention and expansion. • Excellent negotiation, relationship-building, and stakeholder management skills. • Confident presenter with experience leading executive meetings and engaging senior decision-makers. • Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure. • Customer-focused and proactive, with a strong sense of ownership and accountability. • Analytical thinker with the ability to translate customer insights into strategic actions. • Experience using Salesforce or similar CRM platforms. • Preferred: experience in Enterprise Sales or Enterprise Account Management. • Preferred: background in Fintech, Payments, or SaaS environments. • Preferred: familiarity with customer lifecycle management and strategic account planning.

🏖️ Benefits

• Diverse and inclusive workplace • Equal opportunity employer • Reasonable accommodation during the hiring process