Enterprise Customer Success Manager

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Superhuman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

SaaS • Productivity • Artificial Intelligence

Superhuman is a productivity software company that offers a suite of tools — Mail, Docs, Go (an AI assistant), Calendars, and Databases — designed to make email and work across apps faster and more efficient. Its flagship product, Superhuman Mail, promotes faster inbox management, timely follow-ups, and saves users time; the platform integrates AI features (including writing assistance via Grammarly and AI agents like Go) and connects to many third-party apps (Gmail, Drive, Jira, Claude, ChatGPT, Cursor). Superhuman targets teams and enterprises with collaborative documents, knowledge management, workflows, and proactive AI that schedules meetings and helps across apps. The company markets to teams (marketing, IT, education, enterprises) and emphasizes AI-native collaboration, integrations, and productivity gains.

📋 Description

• Own the full post-sales customer lifecycle for your assigned enterprise accounts, ensuring seamless onboarding, activation, and long-term success. • Lead renewal strategies end-to-end, including pricing proposals and negotiations, to drive retention and account growth. • Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities. • Deliver high-impact enablement experiences by deeply understanding customer goals, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals and objectives. • Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans. • Leverage customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets. • Lead effective, executive-ready customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making. • Contribute to continuous improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements. • Contribute to content and process improvements across the customer lifecycle to continually improve the customer experience.

🎯 Requirements

• Has 5+ years of experience in Customer Success, Sales, or Account Management roles. • Has fluent proficiency in English, both in writing and speaking. • Proven success managing enterprise accounts—owning renewals, driving adoption, and exceeding retention and revenue goals. • Builds strong relationships with people to understand their needs and goals and identify creative solutions. • Has a proven track record of exceeding quota targets and driving revenue growth, as well as delivering on customer satisfaction. • Can synthesize quantitative and qualitative data, make data-driven decisions, and use data to identify gaps and opportunities. • Sets aggressive short and long-term goals and possesses a strong internal drive to achieve them. • Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies. • Uses systems such as CRM to track all customer-related activities and deliverables, and manage pipeline and project revenue. Experience with tools like Outreach and Salesforce is a plus! • Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

🏖️ Benefits

• Comprehensive benefits: health care and ample and defined time off • Support to set up a home office • Wellness and pet care stipends • Learning and development opportunities