Customer Success Specialist

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Payoneer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Post-IPO Equity on 2021-06

Fintech • eCommerce • B2B

Payoneer is a global payment platform designed to simplify cross-border financial transactions for freelancers, businesses, and marketplaces. It provides a multi-currency account that allows users to pay and get paid internationally with ease and security. Payoneer supports users in over 190 countries and facilitates payments in 70 currencies, enabling businesses to expand into new global markets. The platform offers services such as receiving and sending payments, managing currencies, and automating payment collections with robust security measures against fraud.

📋 Description

• Manage and grow large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities. • Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies • Perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes • Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively. • Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings. • Build success stories, case studies, and business reports to showcase impact and support internal and external alignment. • Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio. • Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.

🎯 Requirements

• Bachelor's degree, preferably in business or engineering • Fluent in English and Ukrainian • 2+ years of account management, sales, business development or other relevant experience • Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts • Strong written and verbal communication skills • Ability to present a business case to key stakeholders • High level of organization, focus, and ability to work under pressure • High-volume- outbound environment experience, comfortable handling large outreach volumes. • Experience with CRM platforms like Sales Force and expertise in sales reporting. • Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms. • Proven track record in working with international clients across diverse industries. • Experience selling B2B solutions in a highly consultative manner.

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities