Mid-Market Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Teramind

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Teramind is a workforce intelligence and security software company that provides cloud and self-hosted solutions for employee monitoring, insider threat detection, data loss prevention (DLP), and compliance monitoring. Its AI-powered platform aggregates behavior telemetry, session recordings, alerts, and predictive analytics to help organizations mitigate insider risk, enforce regulatory compliance, and optimize employee productivity across hybrid workforces. Teramind offers integrations, managed services, and configurable deployment options for industries such as healthcare, financial services, and call centers.

📋 Description

• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization • Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI • Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates • Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps • Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts • Serve as a strategic partner and trusted advisor to large and strategic customers • Help increase customer adoption, retention, and advocacy • Collaborate with Sales, Account Managers, Support, and Product to ensure a seamless customer experience

🎯 Requirements

• 3+ years in B2B Customer Success with a proven track record in driving adoption, retention, and expansion • Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes • Experience with HubSpot • Experience with ChurnZero or similar Customer Success platforms • Experience with customer health metrics • Excellent relationship-building skills and ability to navigate high-stakes conversations across all stakeholder levels • Detail-oriented and highly organized • Willingness to dive deep into technical product details • Cybersecurity experience is a plus

🏖️ Benefits

• Competitive compensation • Flexible paid time off • Laptop reimbursement • Career growth and professional development opportunities • Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated • Reference and background checks as part of the recruitment process