Teramind
51 - 200 employees
Founded 2014
🔒 Cybersecurity
☁️ SaaS
⚡ Productivity
Cybersecurity • SaaS • Productivity
Teramind is a workforce intelligence and security software company that provides cloud and self-hosted solutions for employee monitoring, insider threat detection, data loss prevention (DLP), and compliance monitoring. Its AI-powered platform aggregates behavior telemetry, session recordings, alerts, and predictive analytics to help organizations mitigate insider risk, enforce regulatory compliance, and optimize employee productivity across hybrid workforces. Teramind offers integrations, managed services, and configurable deployment options for industries such as healthcare, financial services, and call centers.
Mid-Market Customer Success Manager
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇰🇷 Korean Required
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Teramind
51 - 200 employees
Founded 2014
🔒 Cybersecurity
☁️ SaaS
⚡ Productivity
Cybersecurity • SaaS • Productivity
Teramind is a workforce intelligence and security software company that provides cloud and self-hosted solutions for employee monitoring, insider threat detection, data loss prevention (DLP), and compliance monitoring. Its AI-powered platform aggregates behavior telemetry, session recordings, alerts, and predictive analytics to help organizations mitigate insider risk, enforce regulatory compliance, and optimize employee productivity across hybrid workforces. Teramind offers integrations, managed services, and configurable deployment options for industries such as healthcare, financial services, and call centers.
📋 Description
• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization • Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI • Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates • Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps • Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts
🎯 Requirements
• 3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion • Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes • Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics • Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels • Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus) • Korean speaking is a plus!!
🏖️ Benefits
• Competitive compensation • Career growth opportunities • Flexible paid time off • Laptop reimbursement • Ongoing training and development opportunities
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