Account Representative, SMB

🔥 32 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PayPal

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

💳 Fintech

eCommerce • Fintech

PayPal is a leading online payment platform that facilitates fast, secure, and convenient transactions for individuals and businesses globally. With a focus on online payments, mobile commerce, and payment security, PayPal enables users to send and receive money easily, while also providing monetization solutions for developers and support for e-commerce businesses.

📋 Description

• Engage and collaborate with the immediate team • Contribute to solutions and suggest efficiencies • Exercise judgment on important issues • Acquire, manage, and expand relationships with small and medium-sized merchants • Prioritize work and ensure task completion according to policies and procedures • Serve as the single point of contact for merchants and own commercial outcomes end to end • Use AI-powered tools to identify growth, cross-sell, and risk opportunities across the merchant portfolio • Maintain accurate pipeline, forecast, and portfolio health reporting • Share effective practices with fellow AM2 colleagues • Coordinate internal teams to resolve merchant needs • Determine appropriate actions when standard processes are insufficient

🎯 Requirements

• 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience • Professional fluency in German • Ability to communicate effectively with merchants and business stakeholders • Structured, organised, and able to plan and segment a large customer book • Ability to maintain follow-through and high service quality • Skilled in customer and commercial conversations • Ability to build trust, identify needs, and convert appropriate opportunities while maintaining customer focus • Comfortable using AI, data, and playbooks to make sound trade-offs • Ability to escalate appropriately when multiple priorities require attention • Reliable team collaboration and accurate records, pipeline, and follow-ups • Customer-facing, account-servicing, or relationship-management experience preferred • Any equivalent combination of education and experience may qualify

🏖️ Benefits

• Balanced hybrid work model: 3 days in the office and 2 days at either the PayPal office or home workspace • Generous paid time off • Healthcare coverage for you and your family • Resources supporting financial security • Mental health support • Flexible, balanced work culture • Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities