Quality Assurance Specialist

🔥 36 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Audit calls and tickets for adherence to quality standards • Coach team members based on audit findings through weekly sessions • Analyze call and ticket data to identify trends and process-improvement opportunities that drive customer satisfaction (CSAT) • Collaborate with project leads on coaching and development initiatives • Prepare and send weekly audit reports on quality metrics • Conduct weekly or bi-weekly QA calibration sessions with leads • Perform ad hoc tasks as required

🎯 Requirements

• Reliability and flexibility with changing work schedules • Openness to transitioning between different verticals as needed for business purposes • Excellent communication skills for collaboration and reporting • Keen attention to detail for thorough and accurate quality assessments • Average proficiency with Google Sheets and Microsoft Excel • Solid background and experience in Quality Assurance

🏖️ Benefits

• Fully remote work-from-home arrangement • Positive, encouraging, performance-driven culture • Opportunities to build rewarding, long-term careers • Tremendous opportunities for growth • Established organization support and remote-work processes • Great Place to Work-Certified™ company