Senior Finance, Data Analytics Analyst

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Support Finance, FP&A, Sales, Operations, and Executive Leadership with financial and operational analysis • Partner with FP&A and IT to develop insights, improve forecasting, refine reporting, and identify profitability, pricing, and operational performance opportunities • Perform department spend analysis and budget variance reporting • Analyze budget vs. forecast vs. actuals and support revenue forecasting • Conduct gross margin, profitability, pricing, client, and contract analyses • Produce executive KPI reporting and dashboards • Build financial models for business initiatives • Analyze recruiter productivity, conversion, days-to-fill, fill rates, clinician utilization, client performance, revenue, margins, and operational KPIs • Calculate and report commissions and analyze sales performance, revenue, pipeline, and forecasts • Partner with IT Business Intelligence to define reporting requirements and validate executive-reporting data • Develop business cases and ROI analyses • Identify opportunities to automate manual reporting • Deliver actionable, data-driven insights to executive leadership

🎯 Requirements

• 5–8+ years of experience in Finance Analytics, Business Analytics, FP&A, or Decision Support • Advanced Excel • Strong analytical and financial modeling skills • Experience interpreting large datasets and presenting recommendations • Experience supporting executive leadership • Excellent English communication skills • Preferred: experience in healthcare staffing, workforce management, or professional services • Experience with ERP and CRM systems such as Sage Intacct, Bullhorn, or Salesforce preferred • Familiarity with Power BI preferred, including using and validating reports rather than developing enterprise models • Understanding of relational databases and data structures, without requiring deep SQL expertise

🏖️ Benefits

• Fully remote work-from-home arrangement • Established organization with an exceptional team • Tremendous opportunities for growth • Positive, encouraging and performance-driven culture • Rewarding, long-term career opportunities