Team Leader – Fitness Account

Job not on LinkedIn

🔥 18 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Lead, mentor, and develop a team of agents • Provide direction, guidance, feedback, coaching, and development plans • Monitor and manage team performance against KPIs and targets • Identify skill gaps and implement training and development plans • Ensure outstanding customer service and timely issue resolution • Adapt to changing business needs, work schedules, shifts, and holiday coverage • Lead the team through transitions and support achievement of objectives • Address and resolve complex issues using sound judgment and decision-making • Review performance data, identify trends, and drive team-performance improvements • Provide regular reports and updates to management • Ensure effective use of call center tools and adherence to established processes • Maintain composure under pressure and manage competing priorities and customer expectations • Work toward meeting and exceeding targets aligned with organizational objectives

🎯 Requirements

• 2+ years of experience as a Team Leader in the BPO industry • Experience supporting a fitness account or knowledge of health/fitness and gym equipment preferred • Experience using Zendesk is a huge plus • Strong verbal and written English skills • Strong performance management background • Willingness to work shifting schedules, flexible work hours, and holidays • Excellent coaching skills • Ability to work under extreme pressure • Above-average English written and verbal communication skills • Demonstrable track record of achieving targets and improving agent performance • Service- and customer-focused • Strong analytical skills and attention to detail • Strong decision-making and problem-solving skills • Knowledge of call center tools and processes

🏖️ Benefits

• Fully remote work-from-home arrangement • Positive, encouraging, performance-driven culture • Opportunities to build rewarding, long-term careers • Tremendous opportunities for growth • Established organization with remote-team support processes