Team Leader, Fitness Account

🔥 18 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Lead, mentor, and develop a team of agents • Provide direction, guidance, feedback, coaching, and development plans • Monitor and manage team performance against KPIs and targets • Identify skill gaps and implement training and development plans • Ensure outstanding customer service and timely issue resolution • Adapt to changing business needs, schedules, shifts, and holiday coverage • Address and resolve complex issues using sound judgment and decision-making • Review performance data, identify trends, and drive improvements • Provide regular reports and updates to management • Ensure effective use of call center tools and adherence to processes • Maintain composure under pressure while managing competing priorities and customer expectations • Work toward meeting and exceeding targets aligned with organizational objectives

🎯 Requirements

• 2+ years of experience as Team Leaders in the BPO industry • Experience supporting a fitness account or knowledge of health/fitness and gym equipment preferred • Experience using Zendesk a huge plus • Strong verbal and written English skills • Strong performance management background • Open to shifting, flexible work hours, and working on holidays • Excellent coaching skills • Ability to work under extreme pressure • Above-average English written and verbal communication skills • Demonstrable track record in achieving targets and improving agent performance • Service and customer-focused • Strong analytical skills and very detail-oriented • Strong decision-making and problem-solving skills • Knowledge of call center tools and processes

🏖️ Benefits

• Fully remote work-from-home arrangement • Benefits of working for an established organization • Opportunities for growth • Positive, encouraging, performance-driven culture • Supportive remote-work processes and culture