Client Success Manager

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Maintain current clients and grow customer base • Keep accurate correspondence records and update client details • Provide process improvement recommendations • Establish and maintain a governance model for client accounts • Oversee staffing, production, and process improvement efforts • Conduct business reviews and present data to clients • Evaluate client performance and implement plans for improvement • Partner with Client Success Executive for account growth

🎯 Requirements

• Excellent active listening and communication skills • Ability to function in a high-pressure environment • Timely solutions to clients’ problems • Initiative and drive when dealing with client requests • Flexibility and adaptability to changing client needs • Strong verbal, written and presentation skills • Self-starters, able to facilitate strategic discussions • Excellent judgment/problem-solving skills

🏖️ Benefits

• Exceptional service to clients • Positive, encouraging and performance-driven culture • Convenient work-from-home arrangements • Opportunities for growth