Compensation and Benefits Specialist

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Support the design, administration, and operational delivery of both statutory and company-initiated benefits programs • Ensure accurate execution of enrollments, claims, payroll inputs for compensation changes, vendor coordination, and compliance with Philippine regulations and company policy • Act as an operational subject matter expert for employees, vendors, and internal stakeholders • Manage enrollments, terminations, and updates for SSS, PhilHealth, and Pag-IBIG • Prepare, validate, and coordinate timely remittances and statutory filings; support payroll with accurate contribution inputs and schedules; maintain proof of payment and submission logs • Administer voluntary and company-sponsored programs (e.g., health insurance top-ups, wellness programs, supplemental life/disability plans, employee assistance programs) • Coordinate enrollments, renewals, claims, and vendor interactions • Reconcile payroll, government reports, and vendor statements for both statutory and voluntary benefits each payroll cycle; investigate and resolve discrepancies before remittance or claims submission • Liaise with benefits brokers, insurance carriers, and government portals; manage vendor SLAs, claims escalations, and reconciliation of vendor statements • Respond to employee inquiries on statutory entitlements and company benefits; prepare enrollment guides and communications; escalate complex cases to Senior Specialists • Assist employees with claims submission, follow-ups, and coordinate requests or corrections with vendors or government agencies • Monitor regulatory changes and vendor policy updates; update internal procedures and communicate impacts to Payroll and HR Business Partners • Produce periodic reports on enrollment, utilization, contribution costs, and claims trends; maintain audit-ready documentation for statutory filings and vendor transactions • Propose practical process improvements, support small automation efforts, and accept new tasks and responsibilities to meet evolving team needs

🎯 Requirements

• 1–3 years in benefits administration, payroll support, or HR operations • Working knowledge of SSS, PhilHealth, Pag-IBIG, and statutory contributions • Familiarity with HRIS and/or payroll administration platforms; basic Excel or Google Sheets proficiency • High accuracy in data entry, reconciliation, and maintaining audit-ready records • Ability to follow structured procedures, meet payroll deadlines, and apply internal controls • Clear written and verbal communication for employee support, vendor coordination, and cross-functional collaboration • Comfortable working remotely within the Philippines • Experience in BPO or shared services environments (preferred) • Hands-on use of SSS portal, PhilHealth portal, Pag-IBIG online services (preferred) • Intermediate Excel skills including pivot tables, lookup functions, and basic formulas (preferred) • Prior experience reconciling statutory accounts and supporting statutory or vendor audits (preferred) • Exposure to process improvement, small automation projects, or vendor management initiatives (preferred)

🏖️ Benefits

• Remote work flexibility • Competitive compensation • Statutory and company-sponsored benefits • Ongoing professional development