Customer Service Advocate

🔥 16 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Support customers of a leading luxury skincare brand through phone, email, and/or chat • Handle occasional outbound callbacks • Assist with orders, subscriptions, account updates, product inquiries, and general service requests • Troubleshoot customer concerns and provide timely, effective solutions • Deliver personalized customer experiences reflecting luxury skincare brand standards • Use approved tools and resources to identify customer needs and recommend appropriate products • Resolve issues while maintaining quality, compliance, and professionalism standards • Accurately document customer interactions in required systems • Meet productivity, quality, customer satisfaction, and attendance expectations • Balance multiple systems and priorities while demonstrating ownership and accountability

🎯 Requirements

• Minimum of 2 years of customer service experience in a contact center or customer support environment • Strong written and verbal English communication skills • Proficiency using computers and navigating multiple systems simultaneously • Demonstrated problem-solving and critical-thinking abilities • Ability to work a flexible schedule and maintain consistent attendance during business-critical periods • Experience supporting customers through phone, email, and/or chat channels preferred • Experience supporting premium, luxury, skincare, beauty, or e-commerce brands preferred • Prior experience in a work-from-home environment preferred • Attendance required during all Mondays, the five business days leading up to the 20th of each month, and other identified peak business periods • Ability to work Monday through Friday between 9:00 AM and 8:00 PM Eastern Time

🏖️ Benefits

• Fully remote work from home • Positive, encouraging, and performance-driven culture • Opportunities to build rewarding, long-term careers • Opportunities for growth • Established organization with remote-team support processes