Customer Support – Non-Voice

Job not on LinkedIn

🔥 57 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Respond to customer inquiries in a professional, timely, and empathetic manner • Investigate and troubleshoot account, product, and technical issues • Assist users with account access, profile management, and platform navigation • Handle concerns related to account recovery, registration, and account management • Review and resolve customer concerns according to company policies and procedures • Escalate complex issues to the appropriate teams when necessary • Accurately document customer interactions and case resolutions • Meet quality, productivity, and service-level goals • Support content review and platform safety initiatives as needed • Identify trends and recurring issues to improve the overall customer experience • Maintain confidentiality and handle sensitive customer information responsibly

🎯 Requirements

• Excellent written English communication skills • Strong grammar, spelling, punctuation, and attention to detail • Strong problem-solving and critical-thinking skills • Ability to multitask and work effectively in a fast-paced environment • Customer service experience is preferred • Comfortable working independently in a remote environment • Proficient in navigating multiple systems and applications simultaneously

🏖️ Benefits

• Fully remote work-from-home arrangement • Opportunities for growth • Positive, encouraging, and performance-driven culture • Benefits of working for an established organization • Remote-work processes and culture supporting team-member success