Team Leader – Luxury Client

🔥 3 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Lead advocates supporting a premium luxury skincare brand • Coach, mentor, and develop high-performing advocates through consistent feedback and performance management • Lead teams to deliver personalized, high-touch customer experiences • Hold teams accountable for quality, productivity, customer satisfaction, and operational performance goals • Manage advocate performance through coaching conversations, action plans, recognition, and corrective actions • Ensure accurate and timely completion of reports, escalations, case management activities, and operational documentation • Navigate complex customer, advocate, and operational situations using decision-making and problem-solving skills • Foster accountability, professionalism, collaboration, and continuous improvement • Communicate with advocates, peers, leaders, and stakeholders through verbal and written channels • Manage timekeeping, documentation, disciplinary processes, and operational compliance requirements • Balance multiple priorities while maintaining service excellence and team engagement

🎯 Requirements

• Minimum of 2 years' experience as a Team Leader within a customer service, contact center environment • Proven experience leading, coaching, and developing high-performing customer support teams • Strong background in performance management, including productivity, quality, customer satisfaction, and employee development • Experience supporting a premium, luxury, retail, or e-commerce customer experience program is strongly preferred • Excellent written and verbal English communication skills • Ability to effectively engage advocates, customers, and stakeholders • Strong decision-making and problem-solving skills • Strong attention to detail • Ability to balance multiple priorities in a fast-paced environment

🏖️ Benefits

• Competitive compensation • Excellent benefits • Comprehensive training and development programs • Fun, inclusive workplace culture • Opportunities for personal and professional growth • Work-from-home convenience • Positive, encouraging, performance-driven culture • Rewarding, long-term career opportunities