Team Leader

🔥 14 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Supervise and coach a team of call center agents • Provide guidance and support to achieve performance goals • Monitor team performance metrics and identify areas for improvement • Resolve customer complaints and escalations in a timely and effective manner • Handle complex customer inquiries and provide solutions • Develop and implement training programs to enhance agent skills and knowledge • Ensure adherence to quality standards and service level agreements • Foster a positive team culture and promote teamwork • Collaborate with other departments to improve overall customer experience

🎯 Requirements

• 2+ years of experience in a call center environment • At least 2 years in a supervisory role • Strong leadership and interpersonal skills • Excellent communication and problem-solving abilities • Ability to manage multiple tasks and prioritize effectively • Proficiency in Microsoft Office Suite • Proficiency in customer relationship management (CRM) systems

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Company-provided equipment • Remote work setup