Accounting & Financial Operations Support Specialist

🔥 18 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Become a subject-matter and platform expert, serving as a key point of contact for clients and their accountants • Act as a liaison between client business owners, in-house accountants, and accounting firms • Gain a daily understanding of the issues users encounter • Investigate requests and provide answers or solutions • Escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants integrate their data into Pennylane to facilitate migration • Receive, qualify, and resolve accounting-related requests • Follow up on tickets through to complete resolution • Handle increasingly complex client requests • Create and update customer-facing help resources • Share accounting knowledge and hands-on experience with colleagues • Provide Product teams with structured feedback on customer usage • Identify areas for improvement to increase team efficiency • Lead projects that contribute to professional development and product improvement

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager PME-PMI, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally covering at least three tax reporting periods • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Must be based in Europe; Pennylane cannot provide visa sponsorship or hire outside Europe • Comfortable using ticketing tools (Intercom, Zendesk) and documentation tools (Notion)

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off (RTT), in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or from a coworking space • An allocation of BSPCE (French company stock options) • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Participation in company events, Tech Days every three months, and an annual off-site