Operations & Accounting Support Specialist

🔥 19 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Serve as a business and platform expert for customers using Pennylane as their accounting and financial management software • Act as the central point of contact between business leaders, in-house accountants, and accounting firms • Understand and investigate the issues users encounter on a daily basis • Provide answers or solutions, escalating issues to the technical teams when necessary • Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update customer support resources • Share accounting knowledge and hands-on experience with colleagues • Relay well-structured customer feedback to the product teams • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Accounting qualification or training (BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm (ideally covering at least three tax reporting periods) • Experience working directly with a business leader is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs while providing excellent service • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Willingness to learn and stay up to date with product developments • Must not require visa sponsorship; the employer cannot hire candidates outside Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly budget to support working from home or from a coworking space • BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including quarterly Tech Days and an annual seminar