Technical Support Engineer (full remote possible)
December 11, 2023
Description
• Technical support Engineer • Main bridge between users and Customer Success team • Single point of contact for technical issues • Escalate bugs and tech issues to software engineers • Collaborate with various teams • Advise clients on API integration • Manage ticket queue volumes • Troubleshoot and partner with developers • Collaborate with product team • Opportunities for technical leadership or management positions
Requirements
• Experience in software industry, ideally SaaS • Experience with Postman, Datadog, and SQL • Experience working with developers, product manager, account managers, and clients • Bachelor’s or Master’s degree in Information Technology, Computer Science or relevant field • Experience with API integrations • Problem solver • Fluent in English and French • Autonomous personality and initiative-taking • Strong written and verbal communication skills
Benefits
• Great healthcare cover (Alan Blue) • Lunch credits (Swile card) • Ability to work from office or any WeWork in Europe • Budget to improve home workspace • Monthly allowance for coworking space • Additional 10 days off per year • Access to 8000 fitness spaces and 300 wellness activities • Access to language learning program • Latest Apple equipment • Vibrant social community
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