Customer Service Agent - India

January 27

PeopleCert

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PeopleCert is the global leader in the delivery of examination and accreditation services, delivering millions of exams in over 200 countries$1. .$1

Certification • Examinations • Online Proctored Exams • e-Certificate • Technology

501 - 1000

Description

• Responsible for handling technical, product, and finance related queries • Communicate with customers and partners through international inbound or outbound calls, chat, email, and social media • Demonstrate agility, empathy, and ownership • Ensure outstanding customer experience • Monitor, delegate and answer all queues from inbound requests • Train and co-ordinate new partners' and customers' onboarding • Work effectively in a team environment • Carry out any reasonably allocated duties and tasks relevant to the role

Requirements

• Background Check required • Must declare any criminal record and/or bankruptcy • Communication skills in English language required • Follow performance and service standards • Handle correspondence within set KPI standards • Answer complaints and inquiries according to set procedures and guidelines • Ensure secure and orderly working environment • Flexible and adaptable customer-centric approach • Ability to work across multiple time zones

Benefits

• Working with a leading education technology player • Global leader in the assessment and certification of professional skills industry • Presence in more than 200 countries worldwide • Opportunity to work in an international, dynamic, and agile team • Chance to create world-leading software products