Account Manager – Private Medical Insurance

🔥 14 minutes ago

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Perci Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare Insurance • Telecommunications

Perci Health is a virtual care clinic that connects individuals living with cancer and their caregivers to a comprehensive team of multidisciplinary cancer experts. The platform offers one-to-one appointments with NHS-registered cancer specialists and provides expert-led content tailored for every phase of the cancer journey. By leveraging a digital platform, Perci Health facilitates convenient and collaborative care, working alongside patients' general practitioners and oncology teams to ensure connected and personalized support. Services include access to NHS-trained cancer nurses, dietitians, psychologists, physiotherapists, and a range of other specialists, focusing on enhancing patient outcomes and reducing care costs. Perci Health does not provide urgent care services and emphasizes personalized support and guidance rather than emergency interventions.

📋 Description

• Serve as the primary relationship owner for our PMI clients. • Build strong, trusted relationships with key stakeholders across clinical, growth, operations and procurement functions within client organisations. • Lead regular governance meetings, quarterly business reviews and executive stakeholder sessions. • Act as the day-to-day escalation point for client queries, issues and complex discussions. • Ensure clients are informed, engaged and consistently deriving value from Perci’s services. • Support clients in communicating the value of Perci internally to their own leadership teams. • Own and deliver a revenue target across your PMI client portfolio. • Lead contract renewal processes, building compelling retention cases grounded in outcomes and value evidence. • Identify and develop opportunities for service expansion, increased utilisation and deeper engagement within existing accounts. • Work with the Director of Strategic Accounts to develop account plans and growth strategies for each client. • Support upsell and cross-sell conversations in partnership with the Director of Strategic Accounts, sales and marketing teams. • Lead the onboarding of new PMI clients, working cross-functionally to ensure a smooth and high-quality launch. • Develop onboarding plans that set clients up for strong engagement and early value realisation. • Act as the client’s main guide through the onboarding process, managing timelines, expectations and communications. • Interpret and communicate utilisation, engagement and outcomes data in a clear and compelling way. • Prepare and present quarterly and annual client reports that tell a meaningful story about the impact of Perci’s services. • Develop case studies and value narratives that support retention and growth conversations. • Contribute to the development of ROI models and commercial frameworks for the PMI market. • Work with the Data and Insights team to ensure client reporting is accurate, insightful and continuously improving. • Work closely with Clinical Operations, Product, Marketing and the broader Strategic Accounts team to deliver for clients. • Represent the voice of the client internally, ensuring client needs and feedback are heard and acted upon. • Collaborate with clinical colleagues on complex client queries and clinical value narratives. • Contribute to the development of commercial materials, proposals and client-facing collateral.

🎯 Requirements

• Proven track record in account management, ideally within the UK insurance or PMI market • Proven ability to manage and grow complex client relationships. • Experience owning and delivering against a revenue target. • Strong commercial acumen with the ability to translate data and outcomes into compelling client narratives. • Excellent communication, presentation and stakeholder management skills. • Highly organised with the ability to manage multiple accounts and priorities simultaneously. • Experience in digital health, virtual care or healthcare services. (Desirable) • Familiarity with oncology, cancer services or employee health and wellbeing. (Desirable) • Experience supporting business development, new client onboarding or RFP processes. (Desirable) • Experience working with employers or corporate healthcare buyers alongside PMI providers. (Desirable)

🏖️ Benefits

• 30 days of annual leave per year, in addition to UK statutory and public holidays • 3 days paid annually to volunteer with a charity or community group of your choice • Access to the YuLife wellbeing app • Company laptop and any additional equipment required for the role • Access to Perci's pension scheme • Income protection cover • Enhanced company sick pay • Enhanced maternity and adoption pay (primary carer): 20 weeks at full pay, 16 weeks at 25% • Enhanced paternity and adoption pay (secondary carer): 6 weeks at full pay, followed by 6 weeks at 50% of pay • Access to over 400 co-working spaces across the UK • Remote first working, supporting genuine work-life balance • Employee Share Option Incentivisation