Customer Success Advisor

April 20

PerfectServe

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Accelerating speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients.

Healthcare • physician answering service • hospital communication • physician network • clinical communication

201 - 500

💰 Private Equity Round on 2018-05

Description

• The Customer Success Advisor (CSA) manages a portfolio of Telmediq customers and is responsible for supporting the customer's day-to-day relationship • Responsible for driving system utilization, adoption, and high levels of satisfaction among the users • Collaborating with customers to ensure they maximize the value of their PerfectServe investment • Identifying process improvement opportunities and resolving escalated issues • Leading optimization initiatives and client retention efforts • Working with Account Executives and Technical Leads to execute customer account plans • Traveling to client sites to support training and optimization initiatives

Requirements

• 4-6 years of work experience in Customer Success, Account Management, or Professional Services • 2+ years of experience in supporting SaaS products or healthcare software • Clinical workflow experience is preferred • Excellent verbal and written communication skills • Available to travel up to 25%

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service