Onboarding Contractor

April 27

PetDesk

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Where Vets Guide Clients to Better Care

Pet Care Providers • Pet Health • Pet App • Grooming Software • Veterinary Software

51 - 200

Description

• Handle number porting requests • Provide timely resolution of customer escalations, requests, or issues • Identify and communicate trends in common system issues to the Operations Manager • Take on additional duties as assigned to support the evolving needs of the role • Maintain customer satisfaction metrics and KPIs

Requirements

• Proficient in written and spoken English • Technically adept and excited to learn about VoIP technology. Experience in telephony is a plus! • Highly organized, detail-oriented, and great at multitasking • Skilled in project management and workload prioritization • Capable of handling concurrent incoming and outgoing calls • Confident, articulate, and professional communication skills • Empathetic, able to relate to customers, and proficient in conflict resolution • Quick learner in a fast-paced technical environment • Strong intrapersonal and interpersonal skills • Effective problem-solving abilities • Time management skills for efficient ticket triage • Demonstrated desire to learn and apply innovative thinking • Responsible for maintaining a suitable workspace with a computer, reliable internet, functioning webcam, microphone, and speakers

Benefits

• Annual base salary