Senior Support Specialist, Phones – Contract

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Petvisor

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Petvisor is a company that specializes in providing mobile-enabled technologies to pet care professionals, helping them deliver better services to pets and their families. As a parent company to several tech companies within the veterinary health and pet services sectors, Petvisor offers tools to engage customers, streamline operations, and promote business growth. With a mission to bring together founder-led companies focused on improving the lives of pets, pet parents, and veterinarians, Petvisor aims to create a comprehensive pet health and wellness platform. Their technologies support various veterinary clinics and grooming facilities, reaching millions of pet parents.

📋 Description

• Diagnose and resolve SIP/VoIP connectivity issues, including NAT traversal, SDP mismatches, one-way audio, and packet loss, across 15+ client tickets per day • Administer and troubleshoot PBX systems at the call-flow and trunk-configuration level • Remotely diagnose network-level issues at client sites, including router/firewall checks • Guide non-technical client staff through resolution steps via phone or screen share • Provision and configure IP phones for new and existing client accounts • Manage and resolve client-facing tickets daily while maintaining SLA adherence and clear written communication • Document recurring technical issues and solutions in the internal knowledge base

🎯 Requirements

• 2–4 years of experience in technical VoIP/PBX support • Demonstrated experience with multi-site or enterprise-scale PBX deployments • Solid working knowledge of SIP protocol, RTP/RTCP, PBX call routing/configuration, codec-related call quality issues, and common VoIP failure modes • Working knowledge of subnetting/VLANs, QoS configuration, and packet capture analysis using Wireshark or equivalent • Hands-on experience provisioning and configuring IP phones across multiple hardware vendors • Strong written English communication for client-facing correspondence • Demonstrated ownership and ability to resolve complex technical issues without heavy oversight • Fluency in written and spoken English • Ability to provide own equipment, stable internet connectivity, and a dedicated workstation • Availability aligned to North American business hours

🏖️ Benefits

• Contractors must provide their own equipment (laptop, monitors, keyboard, mouse, etc.) • Stable internet connectivity and dedicated workstations required • 100% remote work arrangement