Staff Technical Program Manager (Customer Success)

April 26

Phaidra

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Phaidra is an industrial AI company$1. .$1

Artificial Intelligence • Process Controls & Optimization • Machine Learning • Industrial Automation

51 - 200

Description

• You will develop, manage, and deliver complex customer programs across multiple teams in a timely manner, while ensuring they meet Phaidra's high-quality standards. This involves ideation and execution of programs, risk assessment and communication. • Understand the customer journey as you help them adopt full autonomous control and expand AI supervisory control to other plants and facilities. • Plan, develop and lead operational programs to deploy Phaidra’s products across enterprise customer sites globally. • Proactively identify and resolve challenges that may hinder the team’s ability to meet expansion program timelines, scope and customer goals. • Actively build relationships across Phaidra teams to help deliver on customer commitments. Partner with Customer Success, Product, Engineering, Connectivity, and other teams to meet customer expansion roadmap goals. • Effectively communicate and manage at all levels within customer organizations, including executives, optimization and process engineers, operators and technicians. • Communicate customer expectations, requirements, concerns and accolades to the deployment teams. • Work with our sales team to continuously improve how we set customer expectations in order to deliver a better customer experience. • Maintain clear and concise documentation of your projects meeting minutes, action items, project risks, and key decisions.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical discipline. • 7+ years of work experience in a technology company with 4+ years of customer-facing TPM experience. • Experience working with diverse, remote teams to support enterprise customers. • Progressive years of experience leading customer success deployments for high-growth global companies. • Demonstrated success with cross-functional coordination, planning, program management and decision making. • Experience leading cross-functional, global initiatives for enterprise customers. • Ability to learn quickly and explain complex domain specific concepts to non-domain experts. • Exceptional verbal, written, organizational, presentation, and communication skills. • Shares our company values: transparency, collaboration, operational excellence, ownership, and empathy. • Ability to travel regularly to customer sites globally as required.

Benefits

• Fast-paced and team-oriented environment where you will be instrumental in the direction of the company. • Phaidra is a 100% remote company with a digital nomad policy. • Competitive compensation & equity. • Outsized responsibilities & professional development. • Training is foundational; functional, customer immersion, and development training. • Medical, dental, and vision insurance (exact benefits vary by region). • Unlimited paid time off, with a minimum of 20 days off per year requirement. • Paid parental leave (exact benefits vary by region). • Home office setup allowance, coworking space stipend, and company MacBook.